Refund policy

1. Returns

• Items can be returned within 7 days from the date of purchase.

• Products must be unused, in their original packaging, and in the same condition as received.

• A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

• Used or damaged items (unless defective).

• Items without original packaging or missing parts.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 3–7 business days.

• Refunds are issued using the original payment method.

4. Exchanges

• We only replace items if they are defective or damaged.

• To request an exchange, please contact us at 0693347191.

5. Contact Us
For any questions regarding returns or refunds, please contact us:
📞 0693347191

Thank you for shopping with JOUET MIX!